Privacy Policy
Effective date: 19 October 2026
Who we are
AutoVault UK (“we”, “us”, “our”) is a friendly marketing, AI, CRM and automation partner for UK businesses, currently specialising in the automotive sector. This Privacy Policy explains how we collect, use and protect personal information when you interact with us, our website and our services.
Information we collect
We may collect and process the following information when you use our site or services:
• Name
• Email address
• Company name
• Service enquiry details (what you’re interested in)
• Message content you send us
• Booking details (for example, date, time and type of service)
• Phone number
• Basic technical information, such as IP address, browser type, device information and pages visited
• Cookie information and similar technologies used to help our site function and to understand how it is used
We only collect the information we need to provide and improve our services.
How we use information
We use the information we collect to:
• Respond to enquiries and provide customer support
• Provide, manage and improve our services
• Set up and manage bookings and appointments
• Send service-related messages and updates
• Maintain the security and performance of our website
• Analyse how our site and services are used so we can improve it
• Comply with legal and regulatory obligations where required
We do not sell your personal data.
Lawful bases for processing
We rely on the following lawful bases under UK data protection law:
• Consent – where you choose to sign up, submit a form, or agree to receive certain communications.
• Contract or steps before entering a contract – where processing is needed to provide our services, respond to your enquiries, or manage bookings.
• Legitimate interests – for example, to run and improve our services, keep our website secure, and communicate with you in a way you would reasonably expect, where these interests are not overridden by your rights.
• Legal obligations – where we must process certain information to comply with the law, such as record-keeping or responding to lawful requests.
Who we share information with
We only share personal information when necessary and appropriate. This may include:
• Wix – our website platform provider
• Wix Bookings – to manage bookings and appointments
• Hosting, communications and scheduling providers – for example, email, messaging or calendar tools we use to run our services
These providers only process your information on our instructions and must keep it secure. We do not sell your personal data.
Retention
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including providing our services, managing our relationship with you, and meeting legal, accounting or reporting requirements. When information is no longer needed, we aim to delete it or anonymise it safely.
International transfers
Our website and some of our service providers (including Wix) may store or process information outside the UK. Where this happens, we aim to ensure that appropriate safeguards are in place so that your personal information remains protected in line with UK data protection standards.
Security
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No system can be guaranteed as completely secure, but we work to keep your information protected and to limit access to those who need it for legitimate business purposes.
Your rights
Under UK data protection law, you may have the right to:
• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain information
• Ask us to restrict how we use your information
• Object to certain types of processing, including some forms of direct marketing
• Ask us to transfer your information to another provider where technically possible
To exercise any of these rights, please contact us using the details in the Contact section below. We may need to confirm your identity before responding.
Complaints to the UK ICO
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO): https://www.ico.org.uk
Cookies
Our website uses cookies and similar technologies to help the site function properly, remember certain preferences, and understand how visitors use it so we can improve it. You can usually control cookies through your browser settings. Limiting cookies may affect how some parts of the site work.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective date. Please check back regularly to stay informed.
Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
• ryan@autovaultuk.com
• Support@autovaultuk.com
• 07910527642